All orders are backed by our 100% satisfaction guarantee.
At 1791 EDC, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and construction is our priority.
We are happy to assist with returns due to damaged or incorrectly shipped products that are reported within two weeks of receipt. If for any other reason you are not satisfied with your purchase, a return authorization must be requested. Credit for authorized merchandise that is returned in the original condition and packaging will be issued upon receipt and inspection. Unauthorized returns of any kind will be returned to the customer at the customer’s expense.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please call for a return authorization number and address prior to shipping any return. The return must be shipped in original packing with original packing slip with the return authorization number clearly indicated on the package to 1835 NW 21st Terrace Miami, Florida 33142.
To be eligible for a refund or exchange from 1791 EDC please perform the following steps:
- Submit a return request via our Contact Us page.
- Provide your order number, contact details, type “Return” in the Subject field and include the reason for the return in the Comment field.
- Our Customer Care team will review the request and contact you with your return number (RA#) and include specific instructions on where to send the product.